Frequently Asked Questions:

Here is a list of our most frequently asked questions. If you cannot find the answer to your question or need further assistance, please feel free to call our office at (606)-836-9661. You may also contact us by using the form on the Contact page of this website.

• Where are we located?
• What are the office hours and 24 hour service options?
• When is my bill due?
• What are my payment choices?
• What happens when I have no water?
• What happens when I have a leak?
• What is a boil water advisory?
• * A boil water advisory is put into effect after a break in the lines or if there is a scheduled outage.
  * When a boil water advisory has been put into effect that means that there is a possibility that contamination may exist and therefore we must notify our customers. This does not mean that the water is unsafe, it just means that the possibility is there. We will notify our customers by several different methods.
  • Going door to door with an information flyer.
  • Notifying the local television and radio stations along with the newspaper.
  • In some cases by telephone.
  * After repairs have been made, the lines are flushed and a chlorine sample is taken and bacteriological samples are taken of the affected area and delivered to the testing laboratory contracted by the district. Tests are then ran according to strict government and state regulations.
  * An advisory will be lifted after we have received the results and the Division of Water lifts the advisory.
  * When the advisory is lifted, we will notify our customers.
• How can I locate water/sewer lines?
• Is my water meter actually read every month?
• How can I lower my water bill?
• How much water will I use doing ordinary things such as washing clothes or taking a shower?